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Find answers to your questions or contact our support team directly.

Frequently Asked Questions

Sign in to UniPie, choose a card product under Products & Services, complete the required details, and submit your card application.

Open your wallet in the personal center, copy the assigned deposit address, and transfer USDT. Your available balance updates after the deposit is credited.

Check the card balance, limits, merchant category, region rules, and card status first. Contact support if the payment still cannot be completed.

Open the card detail page from My Cards and use the card control action to freeze or unfreeze the card.

Delivery time depends on the destination region and logistics provider. You can track the latest status from the order detail page.

Open the card detail page, choose Top Up, enter the amount, and confirm the order. The final credited amount follows the product fee rate.

Use Forgot Password on the login page, verify your email with a code, and set a new password.

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